EB Games Australia Reviews

Dennica refused to escalate to a supervisor or give her employee ID.
She was on a serious power trip. I have never seen the likes. You have lost my business, and several customers.

We went to EB Games at Grand Central in Toowoomba on Sunday looking at games, on the off chance asked about play station 5, they told my son that they were arriving on Tuesday (today). We offered to pay the full price for the play station immediately and were declined by the store explaining that they were not allowed to accept deposits or preorder, and online was not available. We were told we had to be at the shop Tuesday when they open on a first come first serve basis. We arrived around 8:30 am with 5 other hopeful play station customers ahead of us. Just after 9 am the EB store representative came out and said "are you here for the play station 5?" Yes we all said, she told us that sadly they did receive the play station 5's, she did unpack them but they have all been sold online. Again we questioned her about this, she said "it's not my fault". Surely the response should have been more professional, there were not only 1 but 6 disappointed customers and all she could say was "not my fault". My question is how can they tell customers that we can't order online, we can't pay a deposit for one nor pay it in full before it arrives as it is a first come first serve basis only and then they go sell them online. The ludicrous thing though is today they said if we want we can pay a 200 dollar deposit today for the next delivery, but she has no idea when that would be. I am a very unhappy disappointed customer - Very interesting that some can get their hands on play station 5's at the shop price and see them on eBay for almost double in some cases, how is it that some can find play station 5's and some can't!!!

Pre-owned games are even more expensive then new he wanted $77 for game that's $69 NEW! Poor service! Ridiculous Prices!
What's worse you cant order anything from another store just because! If its not available online you cant order it from an another shop that is interstate. You have to drive there your self!

Stupid shop! Been waiting for my orders since Nov 18! supposed to be delivered on that month, and notice they remove the item on their shop and been contacting them and no reply, they're just hiding, stupid!

Would give EB 0 Stars and will never shop again even being a loyal level 4 probably 5 customer. The PlayStation 5 Pre Order debacle still ongoing from the 17 Sep 2020 has clearly shown how unscrupulous EB Games are and the total absence of customer service.
EB clearly oversold its preallocation of Play Station Consoles to deliberately exclude its competition knowing full well how many units it had been allocated by Sony given the are the largest retailers of Playstation Consoles in Australia.
Denying customers the opportunity to shop elsewhere while there was a opportunity to do so! JB Woolworths, Target and the rest have filled there Sep 17 orders with over the counter sales when stock comes in.
Yet 1000’s of EB customers are still waiting and left wallowing in a sea of absolutely no customer service, misinformation, excuse and clear deceit.
It’s no wonder they have been before the ACCC and will again over this. Stay well clear and certainly don’t preorder anything!

Do not buy from this company. Had my daughter's money couple of years ago for cyberpunk special edition. They send her wrong one an take ages to sort. Never reply to my emails so do not waste your time or money. Look online to buy from overseas better deals an better communication. Eb games you are useless.

So I preorder a Black Series Mandalorian Armorer. Pick up in store. I see other people receiving their items on line. I phone the store to see where my pre-order is, and they tell me that "not enough" stock was ordered and they could not get me one. But suggested I drive 30kms away to the next store as they "may" have stock. So I cancelled all the rest of my pre-orders. Extra Bull Games lost about $250 in sales. Not really the right time to treat your customers like garbage. Aussies - try Popcultcha - much better.

Everytime I've purchased new games from eb games they come almost as bad as a preowned, the case has damage, there's smudges all over the disk
Thought it would be different after not using them for so long but low and behold, during the black Friday sales I buy and guess what, the games are just like preowned, why pay preowned prices when you can buy at full price, now your thinking eb games
The worst part is some games are exclusive at eb games meaning I'll have to buy from them again in the near future
Save yourself the trouble and buy from Amazon Australia, first they're cheaper than eb games for most games, second if you have prime you get free shipping instead of $20 dollar shipping majority of the time from eb game, also the games are fresh packed and have no way to lie about being "New"

worst place i ever seen for buying electronics
heres my message to eb games
tried to order my consol and now it pops up only with a bundle, thats dirty. it said 499 for digital now its a bundle.. and of course its now sold out i want a rain check at the very least if not ill take my buisness somewheres else. the p3, ps4, and now the ps5 issues with your site. i am beyond fusterated with eb games. i waited like everyone else then found out last second i had to pay more to get the product. i will be doing a full review on eb games and i will put all my info i have on your store ratings'

I preordered a special edition game with a statue, 4 months before it was released and paid half the money as a deposit.
Only to be told on the release day that my game was canceled and I had 2 statues waiting.
So now I have to wait a whole week to get the game I preordered 4 months in advance to release!
What a joke!
Did they offer anything in return for the mess up? Nope.
If I was expecting to wait a week or more past the release date than I wouldn’t of bloody ordered it!
And how do you just cancel someones order without notifying them? Why go and change my order without my consent and not notify me???

Worst customer service skills, firstly they screwed up the ps5 pre-order, later send an email stating they've gotten a launch day ps5 for me only to send another email a the next day saying they've screwed up and I didn't get it no real apology just whoops sorry oh well. I cancelled my pre-order as EB pissed me off too much, eventually got credited back and I went and spent $4,000 on a gaming PC from JB HIFi. I will never shop at EB games again, No reply necessary I'm just done.

Went to preorder the new xbox, was there for the second it ticked over, got to the final cart screen pressed done and it came up with an error occurred, then tried for 5 more mins .... then sold out!
This keeps happening eb every major pre-order. as someone who has spent a LOT of money at eb, probably wont be back.